Free shipping to my country?
- USA:Free Shipping for All products
- Canada&United Kingdom: Free shipping for Golf&Skate. 99USD for all bike&E-bike
- FR&German&Other EU country: Free Shpping for All products.No VAT TAX.
Some Area are not support for Shipment
- Puerto Rico，Alaska，Hawaii，Guam，Armed Forces (the) Americas，Armed Forces Europe，Armed Forces Pacific
Where is my package shipping from?
The package is mainly ship from China Warehouse. If our product page state with shipping from US/CA/EU warehouse, then it will ship from the mentioned warehouse.
Shipping Time to my address?
Handling Time:3-5 working days
- USA/CA:5-9 working days
- It will be shipped by UPS/DHL/Fedex/Special Air shipment
- It will take 5-9 working days to delivery
- Shipped from US/CA/EU warehouse, 5-9 working days for delivery
As for the stock in local warehouse are limited. Then the Ebike with Pre-order shipment as belows:
- USA:45-60 Working days
- Canda:60-80 Working days
- Europe:45-60Working days
Pre-Order will shipped by Sea, then it will be shipped by UPS/DHL/Fedex to your door after the bike arrived at your local seaport. All of Pre-shipment couldn't be cancelled after the tracking update. Because it means it already on the way to you. If it couldn't be tracked right now by Fedex/UPS/DHL, That is to say it still on the sea shipment, please contact with our support to know when it could be delivered or trackable on the sea shipment as well.
As for the covide-19, it will cause some delays for the air shipment and airplane schedule for less airplane and workman to work
- To US/EU customer, it will no custom cost.
- To Canada customer, it will have some cost base on your custom regulation. any extra custom tax on the shipment, all need to be paid by customer.
For more details, please contact with firstname.lastname@example.org